FAQ for 2020
Common questions and answers following the cancellation of the 2020 tomorrowland festivals.
Ok so whats going on?
This year 2020 saw the rise of the virus known as the Coronavirus (COVID-19). This means that this year (2020) tomorrowland have been forced to cancel both tomorrowland and tomorrowland winter.
Ok so I have a ticket for tomorrowland summer, what happens now?
Depending on the ticket you have there are a few options:
Normal tickets:
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KEEP YOUR TICKET AS IS - Your ticket will be valid for Tomorrowland 2021.
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GIVE YOUR TICKET TO A FRIEND - You can name change the ticket to another person during ONE WEEK OF FEBRUARY 2021. Not before, not after.
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SELL YOUR TICKET ON THE EXCHANGE DESK - This way you'll receive a full refund of the face value (minus service fees) when someone buys your ticket type.
If you have a package like Easy tent or Cabana, you must sell the WHOLE PACKAGE at once. Name changing can be done individually.
Global Journey / Discover Europe
The Exchange desk only works for normal tickets. For GJ/DE, there are different options:
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KEEP YOUR TICKET AS IS - Your package will be valid for Tomorrowland 2021 as it would've been for 2020. You have to confirm this on your account BEFORE 15.06.2020. if you do not, it'll be automatically converted to a voucher
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GIVE YOUR TICKET TO A FRIEND - This FREE name change must be done before 13.11.2020.
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RECEIVE A VOUCHER FOR THE VALUE OF YOUR PACKAGE - This voucher will be tied to the account of the main buyer and can be used for Global Journey/Discover Europe purchases for the 2021 and 2022 editions of Tomorrowland. The voucher is in accordance with the solution created for the tourist and event sector by the Belgian legislators, protecting both the business and the consumers.
> Dont forget to confirm any Global Journey or discover europe packages you would like to keep before the 15.06.2020.
What about the lineup for summer!?!?
Tomorrowland will do their best to keep it the same. Keep an eye on https://www.tomorrowland.com/en/festival/line-up for any changes.
I booked through a travel partner what about those tickets?
Travel partner tickets will remain valid for next year and they will be in touch.
Im going to be moving house soon, what about the tickets?
Email tomorrowland@paylogic.be before March 31, 2021 to change your shipping address with some proof of change.
My friend cant go anymore, can I change the name to someone else?
Yes they will open up the personalization again for a week in February 2021.
What if the main buyer cant attend?
The main buyer does not have to attend the festival, so during the name change in Feb change the name to a friend. Be aware you cannot change the main buyer so they will receive the tickets and manage the name changes in their account.
My ticket is Global journey when can do the name change?
You can request a free name change for GJ till November 30th 2020. Not be mixed up with festival tickets that can be requested in Feb.
I like weekend two 2021 better.... can i swap my weekend one tickets?
No your tickets will roll over to the same weekend in 2021.
Will the vouchers being offered guarantee me tickets?
No think of them as credit on your account. If you get to the checkout part of a sale after getting through a queue you can use the value to pay for new tickets. There are no ticket Guarantees.
I want to grab tickets for 2021 can I get on the waiting list?
No sorry the waiting list is already full.