2. Hosting and Infrastructure
Frontend Hosting
The frontend of this website is hosted on Vercel (Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA). Data is processed exclusively in data centers located in the EU, as guaranteed by Vercel.
Image Hosting
Images are delivered via AWS CloudFront (Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg). Data is also processed exclusively in the EU.
Backend and Database
The backend and its associated database, containing all user-related data, are hosted on servers in Germany. No data is transferred to the US or other third countries.
Domain Routing
Domain routing is handled via Vercel and Cloudflare (Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA). Cloudflare processes only technically necessary data (e.g., IP addresses) and routes it through servers in Europe in compliance with GDPR.
3. Collection and Processing of Personal Data
a) Registration and Use of the “Personalization Helper”
Data Processed:
- For registration: Name and email address of the “Admin.”
- For personalization: Name, email address, phone number, date of birth, and address of “Participants.”
Purpose of Processing:
- To assist with ticket personalization.
- To provide a tool for managing participant data.
User Rights:
- Participants can update their data at any time after initial submission.
- Admins can delete, modify, or download participant data.
b) Package Tracking
Data Processed:
Order number and recipient’s ZIP code.
Purpose of Processing:
These details are forwarded to the Belgian postal service (Bpost, Centre Monnaie, 1000 Brussels, Belgium) to check package status. Note: These details are not stored on our servers.
c) Automated Emails
Email Service Provider:
Automated emails are sent via AWS Simple Email Service (SES). Necessary email addresses are processed for this purpose.
Purpose of Processing:
Informational emails related to ticket personalization. No marketing emails are sent without explicit consent.
d) Use of Splitbee and Sentry
Splitbee:
We use Splitbee for analytics and error monitoring. All user-side data requests are routed through a local proxy to ensure no data is transferred to the US.
Sentry:
Sentry is used for error logging. All data is processed through a local proxy.
e) User Preferences
Data Processed:
Preferences such as selected currency or language may be stored locally in the user’s browser.
Purpose of Processing:
To enhance user experience by remembering preferences for future visits.
f) Contact Form and Support
Data Processed:
Name, email address, and other optional information.
Purpose of Processing:
To handle support inquiries.
4. Retention Period
Personal data is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal retention requirements.
5. Data Sharing
Data is shared only:
- With the Belgian postal service (Bpost) for package tracking.
- With AWS SES for sending automated emails.
- With authorities when legally required.
Data is not shared with third parties for advertising purposes.
6. Your Rights
Under GDPR, you have the following rights:
- Right to Access: Request confirmation of whether your personal data is being processed and obtain access to it.
- Right to Rectification: Request the correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data.
- Right to Restriction of Processing: Request the restriction of the processing of your data.
- Right to Data Portability: Request that your data be provided in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your data.
To exercise your rights, please contact us using the information provided above.
7. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or manipulation. All data transmissions are encrypted (e.g., HTTPS).
8. Changes to this Privacy Policy
We reserve the right to update this privacy policy to reflect changes in legal requirements or our services. The latest version is always available on this website.